Due to a high volume of requests over the holidays, processing times may take longer than normal.
Photo Requirements:
Photos must have been taken within the last 6 months
Face must be clearly visible
No group photos
Only .jpg/jpeg files (Most phone photos meet this requirement)
Online submissions may take up to three business days to process. If you are visiting within that timeframe, you may present a valid, government-issued photo ID (Drivers license, passport, etc.) upon entry or have your photo taken upon arrival. Parents of children may provide a school ID or insurance card listing the child’s name in lieu of a photo ID.
Cincinnati Zoo & Botanical Garden Data Privacy Policy
https://cincinnatizoo.org/privacy-policy/